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Sharing Trio Logs

The "Share Logs" feature lets you export the app’s logs (from today and yesterday) and opens the iOS share sheet so you can transmit them to support channels, developers, or storage services for troubleshooting and record-keeping.

Check existing solutions

When you run into an issue and want to share your logs, please take a moment to check if it’s already been solved by browsing through Facebook or Discord first.

Follow the steps below to save and share the logs.

Export Logs

  • From within the Trio app,
    tap ⚙️ Settings › Support & Communities › Share Logs
  • Use the standard iOS share sheet to send these files via Mail, cloud-storage apps, or any other destination available in the share sheet.

Once you've exported the logs, you can share them where needed.

Share Logs

Logs are most commonly shared in the following cases:

  • Community troubleshooting:
    Post logs to the Trio #bug-reports channel on Discord or relevant Facebook groups when volunteers ask for them to help diagnose an issue.

    Overcoming file size limits: Compress Logs

    If Discord or Facebook complains about the file size when you upload the logs, compress them into an archive before sending.

  • Developer bug reports: When requested, attach logs to a GitHub issue so that developers can use them to reproduce, investigate, and resolve the problem.

Compressing Logs

Discord and Facebook will reject your file upload if it is larger than 25 MB.
In this case, you first need to compress the log files into an archive before sending.

The following sections describe how to do that on Windows and macOS.

Compress Logs on Windows

To compress the log files on Windows, you can use either a graphical application or the terminal.

Compress Logs on Windows with a Graphical Application

  1. Launch the Windows File Explorer
  2. Select Log Files
    • Navigate to the folder containing the log files.
    • Hold Ctrl and click log.txt.
    • Hold Ctrl and click log_prev.txt.
  3. Compression
    • Right-click one selected file
    • Select Send to in the contextual menu.
      • Select Compressed (zipped) folder.
  4. Name Archive
    • Type triologs.zip and press Enter.

Compress Logs on Windows in the Terminal

If you are not comfortable using the command line in a terminal on Windows, consider using a graphical application instead; otherwise, keep reading.

Choose your favorite Windows Shell below PowerShell or "Command Prompt (CMD)", then follow the instructions.

  1. Open PowerShell:
    • Right-click the Start menu
    • Select Windows PowerShell.
  2. Navigate to Log Folder:
    cd $HOME\Downloads
    Replace $HOME/Downloads with the folder where you downloaded the log files.
  3. Run Compression Command:
    Compress-Archive -Path log.txt, log_prev.txt -DestinationPath triologs.zip
    where:
    • -Path is followed by the files to compress.
    • -DestinationPath is followed by the name of the ZIP archive file.
  4. Verify Archive:
    A new triologs.zip archive file appears in the same folder.
  1. Open Command Prompt:
    • Click the Start menu
    • Type cmd.
    • Press Enter.
  2. Navigate to Log Folder:
    cd %USERPROFILE%\Downloads
    Replace %USERPROFILE%\Downloads with the folder where you downloaded the log files.
  3. Run Compression Command: 
    tar -a -c -f triologs.zip log.txt log_prev.txt
    where:
    • tar is the archiving utility.
    • -a selects the archive format based on the file extension (.zip in this case).
    • -c creates a new archive.
    • -f is followed by the name of the archive file.
    • log.txt log_prev.txt are the files to include in the archive.
  4. Verify the Archive:
    A new triologs.zip archive file appears in the same folder.

Compress Logs on macOS

To compress the log files on a Mac, you can use either a graphical application or the terminal.

Compress Logs on macOS with a Graphical Application

  1. Launch the Finder application
  2. Select Log Files:
    • Hold Cmd and click log.txt
    • Hold Cmd and click log_prev.txt.
  3. Compression :
    • Right-click the blue highlighted lines.
    • Select Compress in the contextual menu.
  4. Name Archive:
    • An Archive.zip file appears.
    • Rename it to triologs.zip.

Compress Logs on macOS in the Terminal

If you are not comfortable using the command line in a terminal on your Mac, consider using a graphical application instead; otherwise, keep reading:

  1. Launch Terminal:
    • Press Cmd+Space
    • Type Terminal
    • Press Enter
  2. Navigate to Downloads Folder:
    cd ~/Downloads
    Replace ~/Downloads with the folder where you downloaded the log files.
  3. Create Archive: To create the archive, you can use zip or tar. 
    zip triologs.zip log.txt log_prev.txt
    If this method does not work because zip is not installed, you can install it like so: 
    xcode-select --install
    You can also use the tar gzip alternative method to compress the log files: 
    tar -czf triologs.tar.gz log.txt log_prev.txt